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At Fam International NV, we highly value your privacy. This privacy policy explains how we collect, use, share, and protect your personal data. This policy applies to all services we provide and all interactions you have with us, both online and offline.


1. Collected Data

We may collect the following personal data:


  • Identification data: name, first name, date of birth, address.

  • Contact details: phone number, email address.

  • Financial data: bank account number, payment information.

  • Electronic identification data: IP address, cookies, login details.

  • Behavioural data: purchase history, use of our services, preferences.


2. Purposes of Data Processing

Your personal data are processed for the following purposes:


  • Service provision: to provide you with requested services and products.

  • Customer management: to respond to your inquiries, process orders, and handle complaints.

  • Marketing: to keep you informed about our products, services, and promotions, provided you have given consent.

  • Legal obligations: to comply with legal requirements and court orders.

  • Improving our services: to analyse and enhance our products and services.


3. Legal Basis for Processing

We process your data based on:


  • Contract performance: for the delivery of our products and services.

  • Legal obligation: to comply with the law.

  • Legitimate interest: to improve our services and conduct marketing activities.

  • Consent: when legally required for specific processing activities.


4. Sharing of Data

We only share your personal data with third parties when necessary for service delivery, legal compliance, or with your consent. This may include:


  • Service providers and subcontractors: for performing certain tasks on our behalf.

  • Government authorities: when legally required.

  • Business partners: for marketing purposes, with your consent.


5. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or theft. This includes:


  • Encryption: of sensitive data.

  • Access restrictions: for staff and third parties.

  • Regular audits and controls: of our security measures.


6. Data Retention

We do not retain your personal data longer than necessary for the purposes for which it was collected, unless a longer retention period is required or permitted by law.


7. Your Rights

You have the following rights regarding your personal data:


  • Right of access: to know what data we process about you.

  • Right to rectification: to correct inaccurate or incomplete data.

  • Right to erasure: to have your data deleted.

  • Right to restriction of processing: to restrict how we process your data.

  • Right to object: to the processing of your data.

  • Right to data portability: to receive and transfer your data to another controller.


To exercise these rights, you can contact us using the contact details provided below.


8. Contact Details


For questions about this privacy policy or to exercise your rights, you can contact us at:


Fam International NV

Address: Elsenstraat 3, 2170 Merksem, Belgium

Phone: +32 3 369 30 59



9. Changes to the Privacy Policy

We reserve the right to change this privacy policy at any time. We will notify you of any changes by posting the updated policy on our website. We recommend checking our privacy policy regularly to stay informed about how we protect your personal data.


10. Complaints

If you are not satisfied with how we process your personal data, you can lodge a complaint with the Belgian Data Protection Authority:


Data Protection Authority

Drukpersstraat 35, 1000 Brussels, Belgium

Phone: +32 2 274 48 00



Date of last revision: 03/07/2024

This privacy policy has been prepared to comply with the General Data Protection Regulation (GDPR) and relevant Belgian legislation.

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